HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere. Inspired by big challenges, driven to learn and grow, and dedicated to We’re in search of talented people who are We love taking on tough challenges, disrupting the status quo,Īnd creating what’s next. You’re out to reimagine and reinvent what’s possible-in your career as well as the world around you.Īre we. Knowledge of Knowledge Management Systems and appropriate documentation to the system.Understands internal processes and tools.Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.Experience in a phone based remote role, e- support, e-chat or similar.Excellent fluency in language to be supported.Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.Experience in customer facing role either remote or face to face.Superior skills in both written and verbal communication.Typically requires 1- 3 years general experience, or equivalent combination of experience and college level education. Work is reviewed periodically by Supervisor or Team Lead.Participates in projects for process or quality improvements. Proactively assist customers to avoid or reduce problem occurrence.Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.Moderate judgment may be used to supplement the outlined process. Working more independently and from a standard protocol to respond to customer issues.Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Thorough understanding of the general/technical aspects of the job. Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks.

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